Welcome to Polk County Utilities

This service offers up-to-date online views of customer utility accounts, while also providing several convenient payment options.

You can pay your bill right now online from the comfort of your home, using your checking account, debit card or credit card (VISA, MasterCard, Discover or American Express). *A convenience fee of $2.75 will be charged to your account to use this service.

You may also use this service by calling toll-free at 1-800-301-6039 or 863-298-4100. The convenience fee still applies.

*The $2.75 fee (per $500 transaction) is charged by Paymentus, a third party vendor, to process your transaction. Polk County Utilities does not receive any part of this fee and it is non-refundable. Multiple payments can be made.

Note: If you would like to avoid paying the convenience fee(s) incurred by using this 3rd party vendor site, you can still pay in person in Polk County Utilities office by cash, check, or money order (address is: 1011 Jim Keene Blvd, Winter Haven, FL 33880); by mail with a check or money order (address is: PO Box 2019, Bartow, FL 33831); by Auto Pay with Polk County Utilities [click here for application]; or check with your financial institution's online bill pay service, many of which are free.